How to Contact Us and Our Address
IMPORTANT NOTE - The best way to contact us is by email... but during the spring, we are swamped, so have patience. We use filters in our email system to block junk mail and viruses, and many of you do as well. Make sure "we"
are on your allowed-list so our replies to you are not blocked. We wont' SPAM you, and our messages are all simple text.
Our primary e-mail address is: (nursery @cdr3.com) [no spaces in address]
The best way to get a reply is -
If you have trouble contacting us, drop us a note via regular mail.
SPAM control... just take out the 'space' between 'nursery' and the '@' symbol.
Make sure your email address is correct;
Do not send attachments;
Messages must be under under 40k in size.
Our Location
Yes... it will take time to get all of the street address changes made, but all regular mail would be forwarded, and we will eventually get every address on the webpages changed over. Our email addresses remain the same, just the physical location. Now we had been in the relocation process since summer 2005, but everything is finished by now. We greatly apologize for the inconveniences this may have had on your ordering and planting.
Why did we move? Firstly, it was the dollars. Shipping costs and the costs of operating are less here vs. Florida. The center of our market area is in North Carolina, putting us closer to our main customer base. If you look at the delivery map below, your orders will be able to get to you quicker. Transit times will vary, but generally a large portion of you folks are now within three transit days. That reduces the ever-increasing shipping costs. And if the plants get to you faster, the better condition they will be, which makes everyone happy. Lower capital and operating costs are helpful as well.
Along with shipping and operation costs, the next major reason to move was the climate. Florida is great during the winter in some respects, and very challenging in the summer for other reasons. The warm winters made propagation and most outdoor activities easier, and the spring through Fall high humidity was great for the plants. But we were greatly challenged trying to grow some of the northern trees in that climate, like Colorado Blue Spruce, Giant Sequoia, and Quaking Aspen. This North Carolina location has a good climte to grow most of the trees most of the time, but somewhat limiting during the winter months. The new greenhouse will help control the climate for some of the trees and for propagation.
New products are another primary reason for the move. We can now cater more to the local markets with larger potted and B&B items. We will increase our local presence as time goes on, and maybe offer local delivery.
There are a number of other minor reasons for the move as well, yes, including the hurricanes...
We are close to Greensboro on the southeast side, south of Burlington, and a ways west of the Raliegh-Durham area. We like to say that our new location is between the Triad and Triangle areas. For local traffic, we are a bit challenging to find, but use
a mapping program to find us.
Retail and local traffic... Yes, we are set up for that in a limited capacity. If you are local, you can order on-line, then pick up your order yourself. Walk-in traffic by appoint... please. The workload is heavy enough, but let us have some lead-time before visiting. Now this place will not be a "browse and shop" retail store... nothing like that at all. Deliveries might be a part of the program too.
Pick up your order at the nursery...
If you are in the Liberty/Burlington area, we can arrange for local pick up or we can deliver. We are not a retail store, so orders to be picked up must be scheduled. Ask us if you have questions about picking up your order.
Call us! If you are local and want to come by, email us, and we can give you a local phone number.
Right now, we do not offer general customer phone support, even for ordering. We just dont have the setup of staffing for that, but its also important to us that everything we say or quote is to be in a written format. A written answer is one you can refer to again and again. We did have phone support in the past, and we will likely have that again in the future, but not currently... Locals... yes, we can and do offer the phone number, but generally not available through the entire Web.
Have you had trouble getting our pages to fully display? If YES, then your Browser is having a conflict with our coding. First hit your Refresh button. If that doesn't help, make sure your Internet Options (under the Tools menu) is set so "we" are allowed to be viewed. Then, if you still have trouble you have certain Browser Security features "enabled", like "Pop-Up Blocker", our messages to you will not get through. This is most common with Earthlink users, Netscape Navigator, some AOL Users, and those people on networks. For a look at Browser Compatability Click here!
And if none of those things work, contact your ISP technical support folks.
Local... in the Triad? Need help with home repair? About about yard clean-up? Consider T-N-T Services. Alamance County and surrounding areas... Small jobs, odd jobs, one day or many...
Great folks to use to help elderly or realtors for listing maintenance.
Last Update: 11/03/2009
Web Author: See the Catalog (http://www.cdr3.com/catalog)
Copyright ©2009 by 1997 by Empire National Nursery, LLC - ALL RIGHTS RESERVED