Empire National Nursery Shipping and Policies Information

Empire National Nursery Shipping and Policies Information

There are a lot of new and exciting changes for us at Empire National Nursery,LLC, and to help you better understand our policies, we have added this page. By placing an order with us, you are in agreement with these policies and the purchasing terms and conditions presented. It is wordy, but please read this...

Our pages will be updated, and this is our Official Policy Page, taking precedence over ALL previous policy versions and statements. Our Shipping and other Policies were updated as of 2/8/19.

There will be shipping and handling charges on all orders, except those special promotions stating otherwise. The purchaser is responsible for all shipping costs, unless otherwise stated. For larger shipments, tall-trees, over-sized boxes, air-shipment and overnight or expedited services, insurance, and special deliveries; additional costs for shipping may apply. Shipping will be either a flat-rate or a quoted rate.

For General Policy Information - Click here...

For Shipping Information - Click here...

For Replacements, Returns, and Refund Information - Click here...

For Plant-Insurance Information - Click here...

We have been in the nursery business for over 30 years, and have been shipping plants nationwide since 1982. There have been many changes during this time, shipping costs, packaging, procedures for handling orders, the internet, and much more. It is our hope and intent on making your purchase with us... a good one. We will try to help you in any way we can.

For your understanding, we do have defined policies. We hope you will read them before making your purchase, and should you have any questions, always feel free to ask. And sorry to say, once in a while mistakes and problems do arise. Like with anything, the best thing to do is let us know right away so we can act right away. Delays and slow communication are normal at certain times of the year, particularly Spring, so please have patience...

Shipping is done all year long, depending on the item availability, how well an item will ship, seasonal factors, etc.. Our goal is to have the order delivered quickly once your order is confirmed by us, But, timing is something we can not guarantee. Do read the other sections to learn more about the shipping and other policies.


As strange as that sounds, we do offer a One-Year replacement policy for the items you order. This is an "almost" no-questions-asked coverage of your plants for one year replacement policy. The terms and conditions are different than those stated below, so learn more about Plant-Insurance by clicking the link at the page bottom.

Contacting Us

The best way to reach us is by email. It is the most efficient means for us, but many people do ask, "Why can't we call in our order, or ask about its status?" We did have customer phone support in the past, and we may again in the future, but for now, we prefer that everything we tell you is in writing. That helps to avoid confusion and misunderstanding. Every now and then, we may call you and talk with you about your order or questions, but mostly plan on an email reply.

If you are in the North Carolina Piedmont area, maybe plan a visit. Email us first though... schedules and the workload will limit our ability to spend time with you. For order pick-ups, please contact us first so we can have your order ready beforehand.

We invite your questions and comments, but most of them should already be answered. You can find more questions and answers in the FAQ's section, or drop us an note.

We're adding items all of the time, and everything is constantly in a state of change, but we try to keep our webpages updated. We thank you for your patience and understanding, and do let us know if you have questions. We do want to hear from you!

How to Contact Us... Send E-mail to Empire National Nursery, fast growing trees for home and garden landscaping Send E-mail

When sending us email, do make sure your email address is correct. Also, make sure we are on your "allowed" list so our replies are not blocked.

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Last Update: 01/24/2020
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